Term and Conditions

Last Updated: [Insert Date]

Welcome to LuggageOnSales.com! These Terms and Conditions govern your use of our website and purchases of our premium travel gear including carry-on luggage, checked luggage, kids’ backpacks, and travel accessories from our Vera Bradley, Rockland, and Disney Shop collections.

1. Website Use and Intellectual Property

1.1 License to Use

We grant you a limited, non-exclusive license to access and make personal use of LuggageOnSales.com. This license does not include any resale or commercial use.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product designs, and images, is the property of LuggageOnSales.com or our brand partners (Vera Bradley, Rockland, Disney) and protected by international copyright laws.

1.3 Prohibited Activities

You agree not to:

• Reproduce, duplicate, or copy any content without express written permission
• Use our products or designs to create derivative works
• Use any data mining or extraction methods
• Misrepresent your identity or provide false information

2. Product Information

2.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, we cannot guarantee that colors and details on your screen will exactly match the product received.

2.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we will notify you and either cancel the item or offer a suitable alternative.

2.3 Age Restrictions

For children’s products (Kids’ Backpacks and Kids’ Luggage), we recommend adult supervision during use based on the child’s age and product specifications.

3. Ordering and Payment

3.1 Order Process

Your order represents an offer to purchase which we accept by sending you an order confirmation email. We process orders within 1-2 business days.

3.2 Pricing

All prices are in US Dollars (USD) and exclude applicable taxes and shipping fees unless otherwise stated.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

3.4 Payment Security

All payment transactions are encrypted using SSL technology. We do not store your complete payment information on our servers.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)

4.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas. International orders may be subject to customs fees which are the customer’s responsibility.

4.3 Delivery Issues

If your package is lost or significantly delayed, please contact us at [email protected]. We will work with the carrier to resolve the issue.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery. To be eligible:

• Item must be unused, in original packaging with all tags attached
• Original proof of purchase is required

5.2 Non-Returnable Items

The following cannot be returned:

• Opened or used travel accessories (toiletry bags, packing cubes)
• Personalized or monogrammed Disney Shop items
• Items marked “Final Sale”

5.3 Return Process

To initiate a return:

1. Email [email protected] within 15 days with your order number
2. Wait for our Return Merchandise Authorization (RMA)
3. Ship items to our Washington headquarters at your expense

5.4 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable.

6. Customer Responsibilities

6.1 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login information.

6.2 Accurate Information

You must provide current, complete, and accurate information for all transactions.

6.3 Compliance with Laws

You agree to comply with all applicable laws regarding your use of our website and products.

7. Limitations of Liability

LuggageOnSales.com shall not be liable for:

• Any indirect, incidental, or consequential damages
• Damages resulting from misuse of our products
• Delivery delays caused by events beyond our control (natural disasters, customs delays, etc.)

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use constitutes acceptance of the modified Terms.

10. Governing Law

These Terms shall be governed by the laws of Washington, USA, without regard to conflict of law principles.

11. Contact Information

For questions about these Terms or any order issues:

LuggageOnSales Customer Care
449 15th Street Northeast
Washington, US 20002
Email: [email protected]