Shipping Policy

At LuggageOnSales.com, we’re committed to making your travel gear shopping experience as smooth as our premium spinner luggage. Below you’ll find all the details about our shipping options and hassle-free return process for our Vera Bradley, Rockland, and Disney Shop collections.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

International Shipping

We ship worldwide (excluding some Asian and remote areas). International orders may be subject to customs fees, which are the customer’s responsibility.

Returns & Exchanges

We stand behind our products with the same commitment to quality that goes into every stitch of our travel gear. If your purchase doesn’t meet your expectations, our hassle-free returns process makes it easy to exchange or return eligible items.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

• Item must be unused, in its original packaging, and with all tags attached
• Item must be in the same condition as when you received it
• Original proof of purchase is required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Travel accessories that have been opened or used (e.g., toiletry bags, packing cubes)
• Personalized or monogrammed items from our Disney Shop collection
• Items marked as “Final Sale”

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

1. Contact our customer care team at [email protected] within 15 days of receiving your order
2. Include your order number and details about the item(s) you wish to return or exchange
3. Wait for return authorization – we’ll email you a Return Merchandise Authorization (RMA) number and instructions
4. Package your return securely using the original packaging when possible
5. Ship your return to our Washington headquarters (return shipping is at customer’s expense)

Refund Processing

Once we receive and inspect your return:

• Refund Timing: Refunds are processed within 3-5 business days after we receive your return
• Refund Method: Funds will be returned to your original payment method (credit card or PayPal)
• Shipping Costs: Original shipping fees are non-refundable
• Exchange Processing: Exchanges may take 7-10 business days to process after we receive your return

Return Shipping Information

Return to our headquarters at:

LuggageOnSales Returns
449 15th Street Northeast
Washington, US 20002

For your protection, we recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover return shipping costs.

International Returns

For customers outside the United States (excluding some Asian and remote areas):

• You are responsible for return shipping costs and any customs fees
• Please mark the package as “Returned Goods” to avoid additional customs charges
• International refunds may take 10-15 business days to process