Welcome to LuggageOnSales.com’s FAQ section! We’re here to make your travel gear shopping as smooth as our spinner wheels. Below you’ll find answers to common questions about our products, shipping, returns, and more.

About Our Products

What brands do you carry?
We proudly offer premium collections from Vera Bradley (stylish carry-ons), Rockland (durable checked luggage), and Disney Shop (magical kids’ backpacks and luggage). Each brand is carefully selected for quality and travel functionality.
Do you offer products for children?
Absolutely! Our Kids’ Backpacks and Kids’ Luggage collections feature beloved Disney characters and designs that make travel exciting for young explorers while meeting parents’ durability expectations.
What makes your travel accessories special?
Our Travel Accessories are curated to complement our luggage collections, focusing on practical solutions that enhance your travel experience – from packing organizers to TSA-approved toiletry bags.

Shipping & Delivery

Where do you ship?
We ship worldwide with care! (Excluding some Asian and remote areas due to logistical constraints). Every order begins its journey from our Washington, DC headquarters where we personally inspect each item.
What are my shipping options?
Standard Shipping ($12.95):
– Carrier: DHL/FedEx
– Processing: 1-2 business days
– Delivery: 10-15 business days after shipment
Ideal for last-minute travelers

Free Shipping (Orders $50+):
– Carrier: EMS
– Processing: 1-2 business days
– Delivery: 15-25 business days after shipment
Perfect for planned purchases and family orders
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. For any delivery concerns, our customer care team at [email protected] is happy to assist!

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from the delivery date. Your satisfaction is as important to us as the durability of our Rockland luggage – if your gear doesn’t meet expectations, we’ll make it right.
How do I initiate a return?
Email our team at [email protected] with your order number and reason for return. We’ll guide you through our hassle-free process – no complicated forms!

Payments & Security

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal. Our checkout process is as secure as our luggage zippers, with encrypted transactions for your peace of mind.
Is my payment information safe?
Absolutely! We process payments through PCI-compliant systems and never store your full payment details. Shopping with us is as safe as packing your valuables in our Vera Bradley carry-ons.

Customer Service

How can I contact your team?
Our travel-loving customer care specialists are available via email at [email protected]. We typically respond within 24 business hours – faster than our standard shipping!
Do you offer product recommendations?
We’d love to help! Tell us about your travel needs (family trips, business travel, etc.) and we’ll suggest the perfect luggage and accessories – just like a trusted travel agent for your gear.
Still have questions? Our team is ready to assist! Email us at [email protected] or explore our collections at LuggageOnSales.com.

Wherever your adventures take you, we’re here to equip your journey with gear that keeps up!